Protecting Subscription Profitability Through Operational Control
A candid, peer-level conversation for leaders responsible for recurring revenue performance, operational control, and the decisions that shape both. Step back from day-to-day execution and compare notes with peers on where operational and margin fragility shows up first.
Executive Roundtable | June 18 | 2:00-5:30 PM ET
Hearst Tower, New York City
Limited to approximately 30 senior executives
Why This Roundtable Matters
Subscription profitability rarely breaks all at once. More often, it erodes quietly through operational friction: billing logic that does not align cleanly with offers, payment exceptions that compound, service teams absorbing preventable issues, fulfillment or access failures that create dissatisfaction, and trust moments that turn into refunds, disputes, or churn.
By the time those issues are clearly visible in churn, service burden, or the P&L, the damage is often already underway.
On June 18, Subscription Insider will bring together a small group of senior executives at Hearst Tower in New York City for a private, in-person discussion designed to go deeper than any webinar.
Hosted by Subscription Insider’s Kathy Greenler Sexton, this interactive discussion will feature:
✔️ Terry Rowinski, President of CDS Global, sharing perspective on the systems, workflows, and control points that shape recurring revenue performance.
✔️ Reneé Doegar, Publisher of the London Review of Books, bringing the operator’s perspective, with lessons from a long-established, multi-product subscription media business.
This is meant to be a candid, peer-level conversation for leaders responsible for recurring revenue performance and the decisions that shape it. Less presentation. More discussion. More candor. More depth.
Request an Invitation
Please fill out the form below. We’ll review your request and follow up shortly.
What We’ll Explore
Together, the group will examine where profitability tends to leak, which operational signals matter most, and how stronger visibility and ownership can help protect both margin and customer relationships.
The discussion will focus on the layer of execution closest to the customer experience, where strategy becomes operational reality: the handoffs between offer and bill, the management of payment recovery and exceptions, the burden placed on service teams, the consistency of fulfillment and access, and the trust moments that can either strengthen the relationship or weaken it.
Who Should Request an Invitation
This conversation is designed for senior leaders in subscription, membership, media, publishing, nonprofit, and other recurring revenue businesses, particularly those responsible for revenue operations, customer lifecycle, payments, service, fulfillment, or overall subscriber performance.
Attendance is intentionally limited to support a thoughtful, high-value discussion among peers. Light refreshments will be served.
Discussion Leaders
Terry Rowinski
President,
CDS Global
Terry Rowinski is President of CDS Global and brings deep experience across billing, payments, fulfillment, and customer operations. He has spent his career helping subscription-based organizations manage complexity, improve execution, and strengthen recurring revenue performance.
Renee Doegar
Publisher,
London Review of Books
Reneé Doegar is Publisher of the London Review of Books, Europe’s leading magazine of ideas. Published twice monthly since 1979, the LRB has the largest circulation of any magazine of its kind in Europe and today extends across print, digital, podcasts, events, newsletters, an app, and the London Review Bookshop.
Kathy Greenler Sexton
CEO,
Subscription Insider
Kathy Greenler Sexton is CEO & Publisher of Subscription Insider and a recognized authority on digital subscription business models, strategy, and operations. She has helped build and grow leading digital businesses and brings a practical, executive-level perspective to the subscription economy.
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