Retention and Payments in 2020

How you can combat changing
priorities in changing times


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The rapidly growing subscription market is providing more options for consumers to pay-as-they-go instead of buying ownership, creating another challenge for subscription providers to retain subscribers and keep them engaged and active. 

In this session, Mike Rogers and Steve Mountz with ACI Worldwide will reveal insights from a series of recent studies, including market research conducted with Mastercard, that asked consumers and subscription providers about their payment and communication preferences. We’ll also cover the challenges subscription providers face in providing the payment and communication options desired by their subscribers.

Join the session to learn about how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment challenge for subscription providers.

Actionable topics to be addressed by our panel in this hour-long webinar include:

  • Understand consumer preferences on payments & communications
  • Learn how payment & communication preferences evolve over time
  • Understand how to tackle payments fraud in today’s changing payments landscape
  • Learn how to create value for your retention strategy through the mobile wallet

    Attend this session for insights
    that will immediately help your organization adapt to ongoing uncertainty and future opportunities. Determine what’s next for your subscription business and how you succeed during COVID-19 and after.
Mike-Rogers-Vice President New Business Development, ACI Worldwide

Wednesday, September 16

1:00 PM EST, 10:00 AM PST, 6:00 PM BST, 10:30 PM IST

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 Get Data Insights on the Most Current Subscription Trends Coming out of COVID-19

Who Should Attend? 

  • Any subscription executive who is trying to adjust to the new landscape
  • CEOs and leaders who want to minimize the negative revenue impact of current market trends
  • This session is relevant to all types of subscription business models and stages of business 

Learn from our experts as they give practical tips you can use in your daily efforts to retain more subscribers and more importantly, come armed with your questions!  

Our Experts

Mike-Rogers-Vice President New Business Development, ACI Worldwide

About Mike Rogers, Vice President, New Business Development, ACI Worldwide

Mike Rogers serves as Vice President of Business Development at ACI Worldwide where he helps billers and merchants achieve their market share, revenue, customer experience & cost savings goals. Mike currently leads a vertical team focused on Subscriptions, Telco/Cable and Bill Pay R&D. He also directly leads many of our key relations with the Card Networks. Mike has served the payments industry for the past 25 years introducing numerous payment innovations. On the Bay Area baseball fields, he is known as “Coach Mike.”


About Steve Mountz, Product Marketing, ACI Worldwide

Steve has been in the billing and payments industry for almost 25 years, with a primary focus on consumer research and marketing. He worked for several large corporations including GE Capital, InterContinental Hotels Group and Fiserv before landing at ACI Worldwide. Steve managed marketing programs for private label and rewards-based credit card portfolios for many years, and then moved on to focus on electronic billing and payments in 2010. Steve currently resides in the Atlanta area but was born and raised in Michigan and will forever be a Michigan State Spartan.


About Kathy Greenler Sexton, CEO, Subscription Insider 

Kathy Greenler Sexton is the CEO & Publisher of Subscription Insider, a media company uniquely focused on the business of subscriptions. Subscription Insider reports on daily subscription economy news and delivers best-practice information, training and research through memberships, training events and conferences. Subscription entrepreneurs and executives representing all sectors of the subscription economy depend on Subscription Insider to improve decision making, team skills and business profitability. Learn more at and