August 4, 2021 - 10 AM PT/1 PM Eastern
DUNNING. It’s that critical subscription business process that minimizes subscriber churn. It’s also that common “insider” term that confuses many because it’s not well understood.
Dunning is the process for smartly and methodically communicating with your subscribers to ensure renewals (and especially expired renewals) are paid. In short, it’s the critical tool in your retention tool kit to minimize churn of your subscribers.
That’s why we invited Recurly’s Edgar Chen to give us a workshop on Dunning and Churn. He will share best practices and what works (and what doesn’t). As Senior Customer Success Manager for Recurly, a subscription billing management platform, he works with many of Recurly's subscription businesses to reduce churn and optimize dunning programs.
Join us on August 4th for our workshop to understand:
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Remember, we will be taking questions - so come prepared with yours!
Edgar Chen, Sr. Customer Success Mgr., Recurly
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Edgar is a seasoned global Customer Success Manager with a 100% lifetime customer retention rate. Edgar brings over 10 years of experience working in client-facing roles from end-users to C-level, supporting startups to Fortune 100 organizations such as Google, Dropbox, Best Buy, American Airlines, Silicon Valley Bank, Shangri-la Hotels, Hong Kong Shanghai Hotels, GAP, and Live Nation to his role at Recurly. He leverages his operations and customer success background to apply technology, data, and process efficiency to drive customer desired business outcomes. Edgar has lead numerous workshops to guide customers to increase their revenue by reducing churn.
Kathy Greenler Sexton is the CEO & Publisher of Subscription Insider, a media company uniquely focused on the business of subscriptions. Subscription Insider reports on daily subscription economy news and delivers best-practice information, training and research through memberships, training events and conferences. Subscription entrepreneurs and executives representing all sectors of the subscription economy depend on Subscription Insider to improve decision making, team skills and business profitability. Learn more at www.subscriptioninsider.com and www.subscriptionshow.com.
Attend this session for insights that will immediately help your organization understand revenue recovery and subscriber retention optimization. Come armed with your questions for our live Q&A!
Who Should Attend?
Subscription Insider is uniquely focused on the business of subscriptions. We deliver the daily news, best-practice information, training, and research that subscription entrepreneurs, executives and their teams need to support improved decision making, skills and profitability.
Learn more at: www.subscriptioninsider.com